Customer Care Service
Brambati has introduced a new Customer Care service to provide our customers with quick and efficient assistance worldwide.
A unique ticket number will be assigned to every request for servicing. The ticket will be managed by our Front Office or forwarded to the appropriate expert and handled in order of arrival, type and severity of the fault, identifying the best technician for a rapid solution to the problem.
3 contract levels are also available:
Bronze with paid service on an hourly basis and call-out charge
Silver with a yearly contract, level 2 right of priority and nonstop hours
Gold with a yearly contract, level 1 right of priority, nonstop and extended hours
For any information on the customer code, portal login data or on the advantages of subscribing to a contract or for detailed information on the service, please contact your sales person